Every project is green until the client escalates, and by then the margin is gone. Decided talks to your account and delivery leads weekly and flags at-risk accounts.
"Every project was green on the status report. Then the client's VP called me. My team had known for weeks. Now I hear it from my own people first, not from the client." How Decided helps:
Utilization says the team is busy. It doesn't say whether they're busy on what the client is paying for. By month end, the difference is a write-off.
Extra workshops, unapproved scope, people waiting on a client answer. Clara asks each delivery lead what they're doing that isn't in the SOW, so you see it while you can still bill it.
See what sales promised on dates, staffing and scope next to what delivery is planning. Settle the gap before kickoff, not in front of the client.
The same missing access or slow client approval shows up on several accounts, and each team treats it as its own. Decided shows it's one problem and gives it one owner.
Clara has a short voice check-in with your account leads, delivery leads and key engineers each week. She asks what changed on each account, what's stuck and what needs a decision. Decided shows you where sales, account management and delivery tell different stories.
Account by account, what the client was promised next to what delivery is working on. You see where the stories split.
Which accounts are at risk, which blockers repeat, what work isn't in the SOW, and which decisions are waiting on you. Your review time goes to the accounts that need it.
At the next check-in Clara asks if the commitment was met and who owns the next step. It stays open until it's done, so the client doesn't have to chase it.
An engineer knew the client was unhappy about a recurring handoff miss. Clara heard it at a check-in, and the account lead fixed the handoff before the renewal call. The client renewed for another year.
Slow client approvals were stalling several projects at once, and each team handled them alone. Decided showed it was one pattern, one owner changed how the firm asks clients for approvals, and project delays fell 35%.
The first sign is almost always inside: an engineer who knows the client is unhappy, a promise nobody passed on, free work nobody raised. Every week it stays there, the margin shrinks and the renewal gets harder.
Those tools record hours and tickets as people enter them. Decided asks your people what's stuck and what was promised, then compares the answers across accounts.
A short voice check-in per person each week. No forms, nothing to maintain.
Decided doesn't track hours or score anyone. Everyone hears who sees what before the first check-in, and leadership sees patterns, not what one person said.
No. Clara checks in with your own people. What reaches the client is still up to your account leads.
Both. Managed services bring SLA and handoff risk. Projects bring scope and margin risk. Decided compares what each team says across accounts.
With your top accounts or the projects with the most escalations. One round of check-ins, one brief, then you decide.
One call to pick the accounts and the people. Then you see delivery risk before your client does.
